Privacy Policy

1.1 This website, https://www.dokututor.com (the "Website"), is owned and operated by Doku Asia Limited (the "Company", "we", "us", or "our"). We respect your privacy and are committed to fully complying with the Personal Data (Privacy) Ordinance (Cap. 486 of the Laws of Hong Kong) (the "Ordinance"), as well as all other applicable laws in your jurisdiction.

1.2 This Privacy Policy applies to all users of the Website, including but not limited to students, tutors, and any other individuals whose personal data we collect in any manner.

1.3 By accessing, browsing, using, logging into, registering for, requesting, receiving, or transacting any services provided through the Website, you acknowledge that you have read, understood, and accepted the terms of this Privacy Policy.

1.4 If you are under the age of 18, you must obtain consent from your parent or legal guardian before using the Website.

2.1 When registering on the Website and using the services provided by dokututor.com, the following personal information and data will be mandatorily collected, used, and retained. We do not collect any data beyond the following:

2.2 You may choose whether to provide your personal data to us. The data listed above is considered mandatory. If you do not provide such data, we may reject your account registration, and you will be unable to use the services provided on the Website.

2.3 Any additional data or information beyond the above is optional and will not affect your registration or access to the services.

3.1 The Company will use the personal data collected from you for the following purposes:

• Account Management: Registration, user account creation, identity verification and confirmation, and verification of tutor academic qualifications.
• Payment Processing: Facilitating and processing payments for services.
• Service Provision: Providing services through the Website, and allowing you to participate in activities such as contests, promotions, events, polls, and surveys.
• Administrative and Technical Support: Internal management, auditing, communication with you, technical support, obtaining feedback, handling complaints, detecting and preventing fraud, illegal activities, misuse of the Website, or improper motives. We may also respond to requests from courts, law enforcement, or similar authorities.
• Statistics: Conducting statistical and data analysis to improve and enhance our services and develop marketing strategies.
• Analysis: Creating user profiles to better understand preferences and improve user experience.
• Welfare Arrangements: Confirming tutor identity for the purpose of Company welfare arrangements.

4.1 To facilitate the provision of services and achieve the purposes described above, your personal data may be accessed internally within the Company only after obtaining your consent. We ensure that all relevant parties strictly comply with this Privacy Policy and applicable laws in their respective jurisdictions.

5.1 Only after obtaining your consent, we may share student user information with third-party academic institutions (within or outside your country) in an anonymized, aggregated, or statistical manner that does not identify any individual. Such sharing is strictly limited to academic, teaching, or educational purposes. Use of data for any other purpose is strictly prohibited.

5.2 You may view the list of third-party academic institutions with whom we share data, along with their respective privacy policies, at any time on the Website.

5.3 You have the right to contact us at +852 xxxxxxxx to opt out of sharing your information. We will cease sharing within 7 days of receiving your request.

6.1 Upon registration, we may from time to time contact you via email to share promotional or marketing information related to our services.

6.2 You may opt out of receiving marketing communications at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.

7.1 We will not provide or share your information with any third party for their own marketing, promotional, or any other purposes without your prior written consent.

8.1 We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected and to comply with legal requirements. Thereafter, your personal data and transaction records will be destroyed.

8.2 You acknowledge and agree that your information may be stored and maintained in our electronic databases, equipment, servers, and backup servers, which may be located outside your country of residence. The legal protections and security standards in such locations may differ from those required by the laws of your country.

8.3 At any time, if you wish to delete any of your information from our electronic databases, equipment, servers, or backup servers, please contact us.

9.1 To ensure the accuracy of your personal information, particularly your contact details, we may from time to time send you requests to confirm, verify, or update your information.

9.2 You may also request that we correct or change any personal information we hold about you at any time.

10.1 We will not disclose any personal data collected about you to any other person without your prior approval.

10.2 We have implemented security measures and monitoring procedures to prevent unauthorized or accidental access, processing, deletion, loss, or use of data. We ensure that all personnel who may access the data are trained in and comply with data protection requirements.

10.3 Our security measures include:

11.1 Clicking on any advertisement or hyperlink on the Website may take you away from the Website to third-party websites (e.g., advertisers, content providers, partners). You acknowledge that once you leave the Website, you are no longer protected by this Privacy Policy.

11.2 We do not authorize third-party websites to collect any of your information.

11.3 For the avoidance of doubt, we do not endorse the functionality, content, privacy policies, or security measures of any third-party websites that may collect personal information.

12.1 To improve the Website and enhance your online experience, we may use cookie technology. A cookie is an alphanumeric identifier stored on your device's hard drive that allows us to track your activity on the Website and remember your identity and preferences.

12.2 Information collected by cookies is based on anonymous browsing behavior and does not include your name, address, or any information that would allow anyone to contact you. We do not collect any personal data through cookies. You may disable cookies by changing your browser settings. Cookies cannot execute programs or transmit viruses to your computer.

12.3 You acknowledge that when you browse and access the Website, we collect, retain, and store the following information and data through cookies:

• Types and nature of services and activities you engage in
• Frequency and duration of your use of services
• Your browsing history on the Website
• Records of interactions with other users through the Website
• Records of interactions with any of our employees, agents, or representatives
• Records of interactions with visual content, third-party applications, advertisements, and services provided or linked on the Website
• Content, details, and specifics of any inquiries, requests, or answers made through the Website
• Images, documents, photos, and voice recordings you submit through the Website
• Device model, registration number, or other information when accessing the Website
• Telecommunications and digital network information, including IP address, URL, browser, third-party applications, and the network used to access the Website

13.1 We commit to taking all reasonably practicable procedures, measures, and steps to protect the security of your information and data.

13.2 To the fullest extent permitted by law, we shall not be held responsible for any unauthorized or unlawful access, alteration, use, destruction, loss, deletion, transmission, disclosure, or leakage of your information, regardless of whether such incidents occur in our electronic databases, facilities, servers, or backup servers located within or outside your country.

14.1 If necessary, we may update or amend this Privacy Policy in the future. The revised policy will be posted on the Website with the effective date, and we will notify you via email.

15.1 You have the right to request access to and correction of your personal data held by us. Please contact us at +852 xxxxxxxx.

15.2 You have the right to request deletion of your account and removal of personal data collected through the Website. You may delete your account directly through the Website or by contacting us.

16.1 If you have any requests (including opt-out requests), inquiries, or comments regarding this Privacy Policy, please contact us at +852 xxxxxxxx.

17.1 This Privacy Policy shall be governed by and construed in accordance with the laws of Hong Kong. Any disputes arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

18.1 This Privacy Policy is effective as of January 1, 2023.